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St. Joseph Still Scoring High in Patient Satisfaction

Thanks to the dedication and teamwork of numerous departments and employees, St. Joseph Healthcare has achieved terrific patient satisfaction scores, as reported by the national Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). In five care categories surveyed, SJH scored close to 91 or better (on a scale of 100). The Organization scored higher than the national average in all categories.

St. Joseph’s scores for 2013-14 were as follows: Ambulatory Surgery, 93.42; Emergency, 91.32; Home Health, 90.96; Inpatient, 91.88, and Physician Office, 94.22.

The HCAHPS survey is the first national, standardized and publicly reported survey which bases results on how patients see their hospital care.

In addition to affirming the quality of care we deliver to our patients, our high HCAHPS scores also assure higher revenue to the Organization through the national Value Based Purchasing incentive program which rewards hospitals based on the level of quality care they provide. High HCAHPS scores are also beneficial because they help healthcare organizations achieve Preferred Provider status. This allows employers to motivate their health plan members to seek care at a preferred facility, through lower deductibles and co-pays.


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